Terms of use

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence at clubcrest.co.uk

These terms and conditions only apply to all sales placed online.

Pricing

All prices are in £ sterling, inclusive of VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, should it be to your benefit.

Payment

You may pay by any major credit card or debit card or PayPal.

Returns

Each product is printed to order, so unless there is a fault with the item we don’t accept returns. Please view our sizing guide and be 100% sure before purchasing.

Faulty goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue.­ These promises do not apply to faults caused by accident, neglect or misuse. All Clubcrest Ltd products pass through quality control checks before shipping to your customer.

Product availability

Items shown on this website may not always be in stock. If any of your chosen items are not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Clubcrest Ltd to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Accepting orders and security

When you place an order we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you to let you know.

All order details are confirmed by you when your order is placed, including the billing address, shipping address and garment. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments. You must contact us within 12 hours of placing your order to make any changes, after this period no changes can be made. Clubcrest Ltd cannot replace or refund any orders that are incorrect if they have been printed according to the details you confirmed when the order was placed.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.

Order processing

An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 1pm GMT, and all orders paid for after this time will be processed the next working day.

Our turnaround time is 3 to 5 working days. A working day starts at 9am and ends at 5pm, Monday to Friday. UK Bank Holidays are not included as a working day. This turnaround time is not to be taken as a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this prouduction estimate.

Shipping

All prices exclude shipping and we currently only deliver to the UK. Shipping costs vary depending on weight, size and quantity. 

Shipping is contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. A premium Saturday AM (9:00 AM to noon) delivery is available, at an additional charge of £5 per delivery; if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.

A special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order, however does guarantee that you will receive the item the following working day after it has been dispatched.

Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such they should not be taken as a guarantee of delivery.

Cancellations

Due to the bespoke nature of most of the products we sell, all cancellations must be made within 12 hours of your order being placed. After this time, your order will have entered production.

If your product, print, embroidery or any other embel­lis­hments are defective in any way, please refer to our Faulty Goods policy.

Occasionally we may need to contact you about your order so please make sure the email address you have registered with is monitored. If we do not receive any response from you regarding the order after a two week period we will cancel it and refund to the original payment method. If you have ordered multiple products we will process, print and pack as normal - only the products we are contacting you about will be cancelled and refunded, the rest will be shipped after the two week period.

Clubcrest’­s cancellations policy does not affect your Statutory Rights.

Transit damage

All goods are examined in detail prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions cover Clubcrest Ltd. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no respon­sibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

Clubcrest.­co.­uk is a trading name of Clubcrest Ltd; St Andrews House, Yale Business Village, Ellie Way, Wrexham, LL13 7YH. Company number 11560071.

We do not guarantee that this web site will be compatible with all customers computers.

Copyright

You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without our prior written consent.

Should you submit an image for a limited edition print or to be included in a bespoke design, you agree to the following:

"I confirm that I have the legal right to use this, and any other image submitted to Clubcrest Ltd for printing. I agree to indemnify Clubcrest Ltd of any costs or claims which may result from Clubcrest Ltd printing your requested image. Should a copyright holder contact Clubcrest Ltd enquiring about use of their intellectual property, you accept that we may pass on your details."

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