Each product is printed to order, so unless there is a fault with the item we don’t accept returns. Please be 100% sure before purchasing. If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. These promises do not apply to faults caused by accident, neglect or misuse. All Clubcrest Ltd products pass through quality control checks before shipping to your customer.